Enter your Jamf domain, username and password details.Click on Install to start the setup process. From the marketplace gallery, search for Jamf and click on the app icon to get into the app details.Navigate to Admin -> Apps (under Service Desk Productivity) -> Get More Apps.We leverage ComputerInventor圜omplete and MobileDeviceCheckIn webhooks for computers and mobile devices respectively from Jamf to push the device information post the first sync.įield Mappings: Please refer the attached PDF - Jamf Field Mappings.pdf Once the first time sync is completed, each time a computer updates its inventory and a mobile device is checked in (in Jamf), those details are also pushed into Freshservice. Existing assets are updated and non-existing assets are created in Freshservice. Sync type: Once the Jamf app is installed in Freshservice, it syncs all the device information and the software packages installed, into Freshservice. Sync direction: One-way (from Jamf into Freshservice).Compatibility: Jamf Pro (cloud version).Provides better insights to an asset manager into the financial details of the asset such as costs, warranty and contract expiry information Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user hasĥ. Completes the service fulfillment process by tagging the asset to the service request and the userĤ. Helps the asset manager gather insights about the asset lifecycle and inventory related reportsģ. Provides a single pane of glass for an asset manager about all their devices in Freshservice, including devices fetched from JamfĢ. Once the assets are synced into Freshservice:ġ. This will allow organizations to manage the lifecycle of all their apple devices in Freshservice and provide agents the information they need to perform their service desk operations efficiently. Organizations using Jamf Pro and Freshservice can now sync their macOS, iOS and tvOS devices that are managed in Jamf Pro to Freshservice asset management.
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